Returns

Return & Exchange Policy

We want you to love your Coco Blanc purchase. If something isn't quite right, we're here to help make it easy.

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Your options at a glance

Returns received within 7 days of delivery are eligible for a refund. Returns received from day 8 through day 14 are eligible for store credit only. Returns are not accepted after 14 days. Checkout+ covers your return shipping, and exchanges never carry a restocking fee.

What you want	Return shipping	Restocking fee
Exchange, with Checkout+	Free	None
Exchange, without Checkout+	You cover it	None
Refund, with Checkout+	Free	Applies
Refund, without Checkout+	You cover it	Applies
Store Credit, Days 8–14	Based on Checkout+ coverage	Applies

Returns

• Returns received within 7 days of delivery are eligible for a refund, subject to applicable fees and deductions.
• Returns received from day 8 through day 14 after delivery are eligible for store credit only.
• Returns are not accepted after 14 days from delivery.
• Items must be unused, unwashed, and in original condition with all tags attached.
• Shoes are eligible for return only if they are unworn, in brand-new condition, and returned in their original, undamaged shoe box. Shoe boxes are considered part of the product packaging. Returns showing signs of wear or missing or damaged packaging will be refused.

Exchanges

Need a different size or color? Exchanges never carry a restocking fee — you get the full value of your original item toward the replacement. If you added Checkout+ to your order, your return shipping is covered too.

Fees & Deductions

• Restocking fees apply to refunds and store-credit returns only. Exchanges are always exempt.
• Standard restocking fee: 3%
• Shoes: 5%
• Orders over $500: 6%
• Return shipping is free only if you added Checkout+ to your order. Without it, return shipping is at your expense on refunds, store-credit returns, and exchanges.

Important Notes

• All sale items are final sale and cannot be returned or exchanged.
• Returns must be shipped promptly to ensure they are received within the applicable return window.
• Returns received after 7 days but no later than 14 days after delivery will be issued as store credit only.
• No returns will be accepted more than 14 days after delivery.
• We do not accept in-person drop-offs. All returns must be shipped via USPS, UPS, or FedEx.
• If a non-returnable item is sent back, return shipping costs will still apply and the item may be sent back at your expense.
• We reserve the right to refuse returns that do not meet our policy.